I do believe CO can do better. Hence I agree with anyone saying that - "He is a partner in this crime" or that he is riding the gravy train...
Not picking on Spec but using his update to put forth my points :
a) Since Consulates are closed, CO should have the number from Consulate as ZERO [0] in his calculator or Excel or any tool he uses.
b) CO should not have "some" idea but clear idea and number based on "Preadjudicated" cases.
CO can do the above two for sure and should not give any excuses.
The folks who are responsible for transporting the paperwork from Storage to location - should clearly review their performance. Dude, If this is your Job and you are getting paid for it - Do it on time and do it efficiently.
If this is too much of an ask, do consider hiring us [immigrants] and
we can show how its done.
Imagine if a lawn contractor, or plumber or handyman that you use - give you the excuses we have been seeing in doing their Job [Keeping updates straightforward, do their work and bill for only what they do] - We would have fired them longtime ago. For christsakes, we are not asking for grace or help or relying on luck - DO THE JOB...