Originally Posted by
helpful_leo
TSC is incredibly screwed up! My sequence of events is so complex and unbelievable its even hard to explain it here.
Bottomline is, after 2 calls to L2 and careful, detailed explanation that they sent one of our RFEs to the wrong address, they have again sent the RFE to the wrong address! This is despite the fact that they have the right address on record (complex explanation - too long to go on here). The frustrating part is we don't even care about the RFE they are sending to the wrong address, because we have already responded to it (received via my lawyer) and they have acknowledged receipt of the RFE response!
But, because the RFE sent to wrong address (which is not even a real address - but a mixed up address) gets returned by the postal dept after 2-3 weeks, USCIS flags it as an undeliverable RFE and the whole thing goes through the same loop again.
It seems to me that the TSC system has home address entered on an official page - which is what BOTH L1 & L2 see and read to you when you call to check the address (and which you are assured is correct) - but despite the correct address showing there, they are able to send it to a *wrong address* when they send the RFE! In our case, the wrong address was: top line- new address, city line- old address. We would normally have not thought this to be possible, but we figured this out only because we are receiving some USCIS communication at the right address (eg, saying your address is updated) but not receiving the actual RFEs (while our lawyer who is sent a copy simultaneously is receiving them, and moreover, we are receiving the RFE emails when they are sent).